Cancellation Policy

For all Cancellations made 72 hours prior to the Tour departure time NO charges will be applicable
If Cancellation is made within 72 hours to your Tour departure time 100% charges will be applicable
If eligible for Refund your Amount will be returned back to your Account within 7 working days.
Child Policy

Children under 3 years will be considered as infants and entry will be free of cost.
Children aged from 3 to 10 years will be considered as children and charged as an adult rate.
Children above age 10 will be considered adults and charged an adult rate.

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CANCELLATION POLICY

For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable.
If cancellation is made within 24 hours of your tour departure time 100% charges will be applicable.
If eligible for a refund your amount will be returned back to you within 7 working days.
Child Policy

Children under 4 years will be considered as infants and entry will be free of cost.
Children between age of 4 to 12 will be considered as child and charged an adult rate.
Children above age 12 years will be considered an adult and charged an adult rate.

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Please carry valid ID proof/Passport along with you.
Tickets can only be used once and are not subject to refund or exchange of any kind whatsoever.
Lost, damaged, or stolen Tickets cannot be replaced, refunded, or exchanged in any manner.
Free admission for people of Determination on presenting a valid ID proof
Baby Crocodile Encounter: Every day at 11:30 am and 04:30 pm
Crocodile Feeding Show: Friday, Saturday, and Sunday at 05:30 pm
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour, including transfer services.

Cancellation Policy

In case Tours or Tickets are canceled after Booking 100 % charges will be applicable.
Child Policy

Children under 3 years will be considered as infants and entry will be free of cost.
Children above age 10 will be considered as an adult and charged an adult rate.

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Please carry a photo ID with you for verification purposes
The transfer will be provided from centrally located hotels and residences in Dubai City. (Deira, Bur Dubai, Sheikh Zayed, Marina)
Only private transfers are available for this activity
Seat assignments are made automatically based on availability, and guests do not have the option to choose their preferred seats.
The rows and seats are subject to availability as the feeds are dynamic. No amendment requests for seats will be accepted once the booking is made
Please wear a smart casual dress code at La Perle
The booking is only valid for the selected date and time slot
Please Note: La Perle will be closed on Mondays and Tuesdays.
Dinner Package is valid on the day of the show only.
The restaurant reservation will be automatically made for the following times: 8:00 pm for the 6:30 pm shows and 7:00 pm for the 9:00 pm shows.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services
For Le Patio food menu click here
Babiole Restaurant food menu click here.

Cancellation Policy

In case Tours or Tickets are canceled after Booking 100 % charges will be applicable.
Child Policy

Children under the age of 2 years are considered an infants and not allowed into the La Perle Theatre.
Children from 2 to 12 will be considered a child and charged a child rate wherever applicable.
The above 13 will be considered adults and charged the adult rate.

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Tickets are valid for 2 hours only for the purchased timed session. Please arrive on time to maximize your visit.
Late arrivals may miss out on the full 2-hour experience.
ID proof is mandatory for each individual guest at the time of arrival.
Children must be accompanied by an adult, and adults must be with a child to enter.
The Toddler’s Gallery is designed for kids aged 23 months and below, offering a safe environment. You can purchase toddler tickets directly at Oli Oli.
Shoe-free zones; socks available for purchase. Bring a change of clothes for water activities.
Elevator and wheelchair-accessible facilities provided. Baby changing stations and nursing rooms are available.
Animals are not allowed for hygiene and safety reasons.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.

Cancellation Policy

For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable.
If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
If eligible for a refund your amount will be returned back to you within 7 working days.
Child Policy
• Infants (0-11 months): Infants enter free of charge. Accompanying adults must purchase an adult ticket.
• Children (2-16 years): Children are eligible for one complimentary adult entry per Child ticket. Extra accompanying adult should purchase an adult ticket.
• Height Requirement for Toshi’s Nets: Children must be a minimum height of 0.90m and a maximum height of 1.5m to enter Toshi’s Nets.
• Toddlers (12-23 months): Toddlers tickets can be bought at the venue directly.

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Please carry a valid ID/Passport along with you during the activity.
Our team will contact you to share the departure location.
Yachts are subject to availability
Life Jacket is mandatory for all once aboard.
No pets or animals of any kind are allowed on board.
Soft drinks and Refreshments will be served onboard.
Guest can enjoy their own food brought from outside.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour, including transfer Aya Universe services.
The 4 PM, 5 PM, and 6 PM time slots are designated as sunset slots. Bookings for these slots must be for a minimum of 2 hours.
This tour is on without transfer, the best and cheapest way to reach is through public transportation (Taxis, Metro, etc.).

CANCELLATION POLICY

For all Cancellations made 48 hours prior to the Tour departure time NO charges will be applicable
If Cancellation is made within 48 hours of your Tour departure time 100% charges will be applicable
If eligible for Refund your Amount will be returned back to your Account within 7 working days.
Child Policy

Children under 3 years will be considered as infants and entry will be free of cost.
Children above age 10 will be considered as an adults and charged an adult rate.

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Booking Policy

Please carry valid ID proof/Passport along with you. During the Burj Khalifa & Underwater Zoo activity.
Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina).
Please arrive at the venue 30 Mins before the selected time slot.
Please carry valid ID proof/ Passport along with you.
Wheelchairs and Strollers are accessible.
Please do not carry outside Food and beverages during this Burj Khalifa & Underwater Zoo visit.
The booking confirmation is only valid for the selected date and time.
The tickets are non-refundable and non-exchangeable.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services

Cancellation Policy

For all Cancellations made 72 hours prior to the Tour departure time NO charges will be applicable
If Cancellation is made within 72 hours of your Tour departure time 100% charges will be applicable
If eligible for Refund your Amount will be returned back to your Account within 7 working days.
Child Policy

Children under 3 years will be considered infants and entry will be free of cost.
Children above age 8 will be considered an adult and charged the adult rate.

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Booking Policy

Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
Please arrive at the venue 30 to 60 Mins before the selected time slot.
Please do not bring food and beverages from outside Burj Khalifa.
The Booking Confirmation is valid only for the selected date and time.
Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
The pick-up/drop-off timing on Sharing transfers can be modified as per the trip schedule by 30 to 60 minutes, depending on traffic conditions and your location.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour, including transfer services.
Important Update: Please note that the 124th, 125th, 148th, and 152nd levels of the Burj Khalifa will be operational from 5:00 AM to 1:30 PM on December 31, 2024.

Cancellation Policy

For all Cancellations made 72 hours prior to the Tour departure time NO charges will be applicable
If Cancellation is made within 72 hours of your Tour departure time 100% charges will be applicable
If eligible for Refund your Amount will be returned back to your Account within 7 working days.
Child Policy

Children under 3 years will be considered infants and entry will be free of cost.
Children above age 8 will be considered an adult and charged the adult rate.

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Aiming to educate guests about the important role the tropical forest plays in the future of Earth, The Green Planet exposes Dubai to another world within its glass dome – all of which is responsibly sourced.

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