Cancellation Policy

For all Cancellations made 72 hours prior to the Tour departure time NO charges will be applicable
If Cancellation is made within 72 hours to your Tour departure time 100% charges will be applicable
If eligible for Refund your Amount will be returned back to your Account within 7 working days.
Child Policy

Children under 3 years will be considered as infants and entry will be free of cost.
Children aged from 3 to 10 years will be considered as children and charged as an adult rate.
Children above age 10 will be considered adults and charged an adult rate.

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CANCELLATION POLICY

For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable.
If cancellation is made within 24 hours of your tour departure time 100% charges will be applicable.
If eligible for a refund your amount will be returned back to you within 7 working days.
Child Policy

Children under 4 years will be considered as infants and entry will be free of cost.
Children between age of 4 to 12 will be considered as child and charged an adult rate.
Children above age 12 years will be considered an adult and charged an adult rate.

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Please carry a valid ID/ Passport along with you during the visit
The Booking Confirmation is valid only for the specific date and time shown thereon and shall automatically expire upon the lapse of this specific date and time.
Tickets can only be used once and are not subject to refund or exchange of any kind whatsoever.
Lost, damaged, or stolen Tickets cannot be replaced, refunded, or exchanged in any manner.
A limited number of 54 visitors at the same time is allowed in the museum. Up to 5 members of a single group will be allowed to enter.
Please go to the cash register one by one and follow the instructions of our team.
Large bags and backpacks should not be brought in.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour, including transfer services at MEV Tours Dubai.

CANCELLATION POLICY

For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable.
If cancellation is made within 24 hours of your tour departure time 100% charges will be applicable.
If eligible for a refund your amount will be returned back to you within 7 working days.
Child Policy

Children under 3 years will be considered as infants and entry will be free of cost.
Children between the ages of 4 to 15 will be considered as children and charged an adult rate.
Children aged 15 and above will be considered as adult and charged an adult rate.

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Transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina).
The timings for transfers may vary, depending on traffic conditions and your location.
Guests must follow all posted and verbal safety instructions provided by Dubai Glow Garden.
Animals or pets are not allowed inside the Dubai Garden Glow.
Respectful attire must be worn at all times.
Please use proper passages, walkways, and exits allocated for such use.
Outside Food, Drinks, and Smoking are not permitted.
Last entry 1 Hr prior to the closing time.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.

Cancellation Policy

For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable.
If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
If eligible for a refund your amount will be returned back to you within 7 working days.
Child Policy

Children under 3 years & below 1.2 meters height will be considered as infant and entry will be free of cost.
Children above age 3 will be considered as an adult and charged adult rate.

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Kindly carry a Photo ID with you as it needs to be produced at the entrance.
Tickets can only be used once and are not subject to refund or exchange of any kind whatsoever.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour, including transfer services.

Cancellation Policy

For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable.
If cancellation is made within 24 hours of your tour departure time 100% charges will be applicable.
If eligible for a refund your amount will be returned back to you within 7 working days.
Child Policy

Children under 3 years will be considered as infants and entry will be free of cost.
Children above age 10 will be considered as an adult and charged an adult rate.

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There will be no refund for unused or partially used services warner bros.
Children must be accompanied by an adult at all times.
ATMs, Prayer rooms, Baby changing and feeding facilities, and smoking areas are located on the Plaza level.
Valet parking, Lockers, and Strollers are available at extra charges at the venue itself.
The service provider holds no responsibility if any component of an attraction is non-operational due to technical reasons.
Guests are prohibited from bringing food and drinks into the Park.
Please click on the Food Menu
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour, including transfer services warner bros.

Cancellation Policy

For all Cancellations made 6 hours prior to the Tour departure time NO charges will be applicable.
If Cancellation is made within 6 hours to your Tour departure time 100% charges will be applicable.
If eligible for Refund your Amount will be returned back to your Account within 7 working days.
Important: If you have already used the tickets at the venue, cancellation will not be possible. Once the tickets are used, they become non-refundable.
Child Policy

Children aged 2 and under may enter the Yas Island Theme Parks for free and do not require an admission ticket or reserved space.
Individuals aged 3 and above must hold a valid, paid admission ticket to gain entry.

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Please carry a photo ID with you for verification purposes
The transfer will be provided from centrally located hotels and residences in Dubai City. (Deira, Bur Dubai, Sheikh Zayed, Marina)
Only private transfers are available for this activity
Seat assignments are made automatically based on availability, and guests do not have the option to choose their preferred seats.
The rows and seats are subject to availability as the feeds are dynamic. No amendment requests for seats will be accepted once the booking is made
Please wear a smart casual dress code at La Perle
The booking is only valid for the selected date and time slot
Please Note: La Perle will be closed on Mondays and Tuesdays.
Dinner Package is valid on the day of the show only.
The restaurant reservation will be automatically made for the following times: 8:00 pm for the 6:30 pm shows and 7:00 pm for the 9:00 pm shows.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services
For Le Patio food menu click here
Babiole Restaurant food menu click here.

Cancellation Policy

In case Tours or Tickets are canceled after Booking 100 % charges will be applicable.
Child Policy

Children under the age of 2 years are considered an infants and not allowed into the La Perle Theatre.
Children from 2 to 12 will be considered a child and charged a child rate wherever applicable.
The above 13 will be considered adults and charged the adult rate.

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Please carry a Photo ID with you as it may be asked at the time of your entrance.
The pick-up will be arranged from your Dubai Hotel / Residence only.
Children must be accompanied by an adult at all times.
Guests are prohibited from bringing food and drinks into the Park.
Transfer timings may be modified by 30 to 60 minutes, depending on traffic conditions and your location.
Free Parking for Visitors and Valet Service for AED 100 only (excluding buggy drop-off).
Some activities may not be operational due to Maintenance or up-gradation and are Subject to Availability
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour, including transfer services.

In case Tours or Tickets are canceled after Booking 100 % charges will be applicable.
Child Policy

Children under 3 years will be considered as infants and entry will be free of cost.
Children above age 10 will be considered as an adult and charged an adult rate.

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Tickets are valid for 2 hours only for the purchased timed session. Please arrive on time to maximize your visit.
Late arrivals may miss out on the full 2-hour experience.
ID proof is mandatory for each individual guest at the time of arrival.
Children must be accompanied by an adult, and adults must be with a child to enter.
The Toddler’s Gallery is designed for kids aged 23 months and below, offering a safe environment. You can purchase toddler tickets directly at Oli Oli.
Shoe-free zones; socks available for purchase. Bring a change of clothes for water activities.
Elevator and wheelchair-accessible facilities provided. Baby changing stations and nursing rooms are available.
Animals are not allowed for hygiene and safety reasons.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.

Cancellation Policy

For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable.
If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
If eligible for a refund your amount will be returned back to you within 7 working days.
Child Policy
• Infants (0-11 months): Infants enter free of charge. Accompanying adults must purchase an adult ticket.
• Children (2-16 years): Children are eligible for one complimentary adult entry per Child ticket. Extra accompanying adult should purchase an adult ticket.
• Height Requirement for Toshi’s Nets: Children must be a minimum height of 0.90m and a maximum height of 1.5m to enter Toshi’s Nets.
• Toddlers (12-23 months): Toddlers tickets can be bought at the venue directly.

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For Snow premium, our operations will coordinate with you and the slot to be booked needs to be confirmed latest 48 hours prior to the visit date.
The guest needs to carry our confirmation mail at the venue for Snow Premium. If you do not receive the same, please check with our team on the booking status before visiting.
Ski/Snowboard equipment, Jackets, trousers, disposable socks, snow boots, fleece gloves, and Helmets will be provided at the venue for safety measures.
Helmets are compulsory for children under 13 years old.
To ride on the Snow Bullet Ride children must be above eight years of age, 125 cm in height and more than 30 kg in weight. Adults should not weigh more than 120 kg
Some rides and features require height and weight restrictions.
Mobile and Cameras are not allowed inside the Penguin Encounter Area.
Drinking and eating on the cold side is only permitted at the Avalanche Café and North 28 restaurant (Working hours: from 10 am to midnight)
There will be no refund for unused or partially used services.
Children must be accompanied by an adult at all times.
Guests are prohibited from bringing food and drinks into the Park.
Slope access is available for experienced Skiers/Snowboarders only.
Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.
NOTE – Venue is not wheelchair accessible, Pregnant ladies are not allowed on the activities.

Cancellation Policy

In case Tours or Tickets cancelled after Booking 100 % charges will be applicable.
Child Policy

Children below 2 years of age are considered an infant and infants are not allowed to this activity
Children from 3 to 13 years will be considered Child.
Children above 14 years will be charged Adult Rates.

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